Frequently Asked Questions

Got a question about our products or services? We have all the answers you need right here. From product suitability, installation tips and even removal techniques, we’ve got you covered.

  • Choosing the right product
    • You can use our film finder tool above to help you find the best product for your project. If your still struggling to find the best product our team are always happy to help. You can call us on 0191 419 4558 or email info@tintfit.com.

    • There are lots of different standards that our films can achieve. Its best to check with our team when you need something like this. Please call us on 0191 419 4558 or email info@tintfit.com.

    • Window film can be fitted to any flat, smooth and clean glass surface. Some films may not be suitable for certain types of glass, please download the data sheet on the product page to check the film is fully compatible with your glazing. If you’re unsure our team can help you with this. Give us a call on 0191 419 4558 or email info@tintfit.com.

  • About Window film
    • All one way privacy films work by reflecting light. Essentially whichever side of the film is lighter will be the side you cannot see through, and whichever side is darker will be the side you can see through. Usually this will mean that during the day, when the sun is up the outside of the window will be lighter and therefore the side you cannot see through. Once the sun goes down and lights are turned on inside the building the film will work the opposite way around and you will be able to see into the building but not out from inside.

    • Yes, but not as much as you may first think. The human eye works like a camera lens. It adjusts to the loss of light and therefore compensates any major changes in light levels received by the brain. Some examples are below –

      Visible Light Transmission (VLT) of Film 100% – Light Perceived by Human Eye 100%
      Visible Light Transmission (VLT) of Film 80% – Light Perceived by Human Eye 82%
      Visible Light Transmission (VLT) of Film 60% – Light Perceived by Human Eye 80%
      Visible Light Transmission (VLT) of Film 33% – Light Perceived by Human Eye 68%
      Visible Light Transmission (VLT) of Film 18% – Light Perceived by Human Eye 55%
      Visible Light Transmission (VLT) of Film 14% – Light Perceived by Human Eye 49%
      Visible Light Transmission (VLT) of Film 0% – Light Perceived by Human Eye 0%

    • Whilst security film will strengthen your glazing to a certain extent it will not prevent the glass itself from breaking. The film is designed to hold broken glass in place. This results in much longer entry times for thieves and also prevents flying pieces of glass becoming a weapon when the window is broken.

    • No, all of our films are designed to withstand extreme weather be it very hot or very cold. If you have externally applied film we always recommend sealing the edges of the film with silicone to prolong the life expectancy.

    • On average our products come with a 10 year warranty however they will usually far surpass this. The exact warranty period for each product can be found on the product page.

  • Installation Tips
    • Yes, you can view our full fitting guide here.

    • Fitting window film is similar to fitting a screen protector to your phone but on a larger scale. If you take your time and follow the instructions carefully you should be able to fit our films just fine.

    • This can sometimes be tricky. The easiest way is to place a piece of sticky tape on either side of the film in a corner then pull the 2 pieces of tape apart. The window film should stick to one piece of tape and the liner should stick to the other piece of tape.

    • We always recommend installing film to the inside of the glass where possible to protect it from the elements. Where you need to install externally due to either access issues or glass compatibility we always recommend sealing the edge of the film with silicone.

    • When fitting window film to curved glass you will need to shrink the film to the shape of the window. This can be done with a heat gun or if you don’t have one of those a hair dryer can be used as an alternative. We would recommend watching a few YouTube videos on how to shrink window film.

    • The basic tools required are a spray bottle, squeegee and craft knife. We would also recommend a glass scraper, straight edge, tape measure and soft lint free cloth.

      We have fitting kits available –

      For a small DIY project we recommend our Starter Kit.

      For medium DIY projects we recommend or Semi-Pro Kit.

      For large DIY projects we recommend our Pro Kit.

      For new companies looking to install to vehicles we recommend our Full Auto Kit.

      For new companies looking to install to buildings we recommend our Full Flatglass Kit.

    • Yes, our knowledgeable staff will always be happy to help you with any problems or questions you may have. You can call us on 0191 419 4558 or email info@tintfit.com.

  • Removal
    • Yes window film can be removed, typically the long the film has been on the window the harder it will be to remove.

    • Start by peeling back a corner of the film then with force pull the film from the window. If the film has been on the window a long time it may tear and have to come off in multiple pieces.

      Once the plastic part of the film is removed you will be left with adhesive on the window. Spray the adhesive with soapy water and allow to soak for a few minutes. Use a window scraper and a scrub pad to remove the adhesive.

    • Yes there are a few tools which can make removing film easier –

      1. Window Scraper
      2. Scrub Pad
      3. Tint Off adhesive remover
  • Aftercare
    • Do not clean the film for at least 28 days after the film has been applied. After that the film can be cleaned as you would with a normal window however do not use any abrasive cleaners.

    • No, once installed the film should be left to cure and bond to the glass for a minimum of 28 days. When installed to a vehicle the windows should not be moved up or down for a minimum or 72 hours after installation.

  • Professional Installation Services
    • This varies dependant on the size of the job, access to the windows, the type of film being installed and location. If you would like a quote for our installation services please answer a few quick questions here.

      1. Finish – We fit all our products in line with the Glass and Glazing Federation (GGF) Visual Quality for Adhesive Backed Polymeric Filmed Glass May 2016. This means you are guaranteed the best finish possible when your film is installed.
      2. Mess & Stress – Our fitters will arrive do the job and take away the rubbish allowing you to get on with your day.
      3. Warranty – When we install the film it’s not only the product which is warranted, we also warrant the installation for the same period of time so in the unlikely case that anything whatsoever goes wrong you can rest assured we will be back to fix it.
    • The fastest way is to give us a call on 0191 419 4558 and we can usually give you a quote immediately or you can answer a few quick questions for us here and we aim to provide a quote within 24 hours.

    • Yes, on a couple of conditions –

      1. The film provided must be of a suitable quality to be installed, we will ask you where you purchased the film and who the manufacturer is prior to agreeing to install it.
      2. There will be no warranty. Unfortunately we cannot warrant another companies product.
    • We cover the whole of the UK for professional window film installations.

    • Yes, this is a service we offer. Just let us know if this is something you require and we can adjust your quote accordingly.

  • Delivery
    • This depends on your location and the service you choose at checkout. The options are below –

      For UK Mainland –
      Standard 2-4 working day on orders over £50.00 – FREE
      Standard 2-4 working day on orders under £50.00 – £3.99
      Next working day – £12.50
      Next working day by 12pm – £17.50
      Next working day by 10.30am – £22.50
      Saturday standard – £22.50
      Saturday by 10.30am – £27.50

      Scottish Highlands, UK islands and Ireland –
      Standard 2 working days – £22.50

      Europe –
      Standard 4 – 6 working days service – £42.50
      (please call or email info@tintfit.com for other services or if you only have small items)

      Rest of World –
      Standard 4 – 10 working days service – £62.50
      (please call or email info@tintfit.com for other services or if you only have small items)

    • This depends on your location and the service you choose at checkout. The options are below –

      For UK Mainland –
      Standard 2-4 working day on orders over £50.00 – FREE
      Standard 2-4 working day on orders under £50.00 – £3.99
      Next working day – £12.50
      Next working day by 12pm – £17.50
      Next working day by 10.30am – £22.50
      Saturday standard – £22.50
      Saturday by 10.30am – £27.50

      Scottish Highlands, UK islands and Ireland –
      Standard 2 working days – £22.50

      Europe –
      Standard 4 – 6 working days service – £42.50
      (please call or email info@tintfit.com for other services or if you only have small items)

      Rest of World –
      Standard 4 – 10 working days service – £62.50
      (please call or email info@tintfit.com for other services or if you only have small items)

    • All orders placed before 2.30pm (Monday – Friday) will be dispatched the same day. Orders placed after 2.30pm or on a weekend will be dispatched the next working day.

    • Standard delivery services will be carried out by Royal Mail.

      Next Day and International services will be carried out by either DHL or UPS.

  • Returns & Refunds
    • You may return an item without reason at any time up until the 14th day after receiving the goods ordered. Returns will be subject to a restocking fee of 20% or £20.00 whichever is greater and must be returned within 28 days of purchase.

    • To return an item you MUST notify us by email unless stated otherwise at info@tintfit.com. Goods MUST be returned to us un-used in all original packaging and with all documentation included with the goods.

    • Products can be retuned to –

      Tintfit Window Films (Returns Department)
      26 Harvey Close
      Crowther Industrial Estate
      Washington
      Tyne & Wear
      NE38 0AB

    • Once the goods have been returned to us any amounts paid to us by PayPal or credit/debit card, will be re-credited to your account less our costs of sending you the goods and any re-stocking fees. Refunds will usually be processed within 2 working days of us receiving the return.

  • Misc.
    • Unfortunately this is not a service which we provide however all of our films can be cut to the size you need once you receive them with either a craft knife or a sharp pair of scissors.

    • Unfortunately we only sell film in the widths listed however all of our films can be cut to the size you need once you receive them with either a craft knife or a sharp pair of scissors.

      We do offer a slitting service for full rolls only meaning you can buy a full roll and have all of the roll split to the width you require but you would have to keep both parts of the roll. If you would like this service please call us on 0191 419 4558 or email info@tintfit.com.

Get the latest Tintfit tips, product releases and special offers straight to your inbox